University of Kentucky College of Agriculture
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Information Technology Services

 

The Ag Communications Information Technology Section is comprised of the Extension IT Support Group, College Systems Support Group, Academic Facilities IT Support and Desktop Support Services for Ag Communications, and other College Personnel. The College Helpdesk is also part of the IT Section, offering assistance with IT related problems/questions via the Phone, email, and by remote assistance.

The Extension IT unit is responsible for managing, and supporting the use of information technology (IT) resources within the Kentucky Cooperative Extension Service. Information Technology resources include workstations, servers, network connectivity ( both off-campus Extension offices along with numerous college facilities ), videoconferencing technology, handheld devices, and various other equipment and services.

Twenty-two Departments/Units, The School of Human Environmental Sciences and Extension staff at over 120 remote sites rely on servers managed by the computing section. This includes file/print/web services as well as remote access and other specialized systems (40+ servers). The file and print servers maintained by the section service over 1,600 users in the College and offer nightly backed up storage space available to all College employees. Web servers maintained by the section average over 10 million hits per month. To assist the faculty and staff of the College the section also acts as a contact with UKIT support units. Assistance with network, server, or networking problems as well as IT security issues can be obtained by contacting the Helpdesk at (859) 257-3335 ext 1.

 

 

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